Management Skills for Supervisors Certificate
This program is designed to provide you with the skills and knowledge needed to effectively supervise and manage others. These six seminars cover all aspects of the supervisory function. Whether you are a new or experienced supervisor, you will benefit from this program by learning the practical skills necessary to succeed in today's working world. Price includes all coffee breaks and lunches.
Six consecutive Tuesdays or Thursdays, 8:30 a.m. - 4:30 p.m.
Day 1 - Making the Transition
- Transition to supervisor
- Overcoming resistance to change
- Planning and organizing work
- Participative decision making
- Delegation
Day 2 - Supervision and People
- Understanding personality types using profile assessments
- The four functions of a manager/supervisor
- Management versus leadership
- Leadership styles
Day 3 - Effective Communication Skills
- The communication process
- Communication barriers
- Perception
- Non-verbal communication
- Listening
Day 4 - Conflict Resolution Skills for Supervisors
- Conflict resolution styles
- Intra-group conflict
- Inter-group conflict
- Dealing with difficult people
Day 5 - Team Building
- Building relationships
- Facilitation skills
- Evaluating team development
- Managing performance
Day 6 - Coaching and Development
- Understand the benefits and elements of coaching
- Apply coaching models
- Learn tools to assist with the difficult conversations
- Understand the different generations and impacts in the workplace
For more information and to register online, click here.
*Register a team of three or more and receive 10% off ALL registrations!