Interlibrary Loans FAQ
What is ILL?
Who can submit a request?
How do I submit a request?
What can I request?
How long does it take?
How do I know when my requests have arrived?
Where do I pick up my requests?
How long can I keep the materials?
Where do I return materials?
Is there a limit to the number of requests I can make?
Why am I restricted to only 1 article per periodical issue?
What happens if my request won't arrive on time?
. . .
What is ILL?
ILL stands for interlibrary loan. ILL is a service whereby a user of one library can borrow books or receive copies of documents that are owned by another library. RDC Library will find the item and make it available to you.
top
How much does it cost to use ILL?
The service is free for Red Deer College students and staff. Community borrowers are charged $35/request.
top
How do I submit an ILL request?
You must fill out one of the online request forms. Try finding book information through WorldCat, and articles through the Library's article databases.
top
What can I request through ILL?
You can request books, articles, and microforms. Due to copyright restrictions, most libraries cannot lend DVDs, videos or films.
top
How long does it take to receive the material I requested?
Articles may arrive within 3 to 5 working days, but could take longer depending on where we are able to locate the article.
For non-NEOS books, it usually takes 7 working days for delivery. However, depending on where we locate the item, it could take up to 2 weeks.
top
How do I know when my requests have arrived?
You will receive notification via your RDC email account.
top
Where do I pick up my requests?
Articles will be emailed to your RDC email account. Books are shelved alphabetically by your last name in the bookcase in front of the Circulation desk.
top
How long can I keep the materials?
Digital articles are only available for a limited time and a limited number of viewings (print a copy if you need to). Books are usually a 2-week loan. Please email ILL staff at library@rdc.ab.ca to renew or if you have any questions.
top
Where do I return materials?
Return books to the Circulation Desk. Please do not remove the flag that is on the book.
top
Is there a limit to the number of requests I can make?
We have the right to limit requests to 5 a day per individual.
top
Why am I restricted to only 1 article per periodical issue?
Due to copyright restrictions, only one article per periodical issue from the same patron may be requested in a calendar year.
top
What happens if my request won't arrive on time? (before the "Need By Date")
We will let you know by RDC email.
top