Business Communication Certificate

Course Descriptions

Communicating Collaboratively 

In most organizational settings, you'll be expected to work in teams. At times, your team members may not be physically in the same office with you. And yet, communicating effectively within these teams is critical to the success of the team and critical to your personal success on any given project or task. This introductory-level course will help you improve your collaborative communication by providing best practices and effective tips and techniques. 

Effective Business Writing 

The ability to write clearly and directly is highly prized in most organizations. Well-written emails and documents can help you earn respect among your peers. Poorly written emails and documents can detract from success at all levels. The ideas, techniques, and checklists in this introductory-level course apply to all forms of business writing: memos, reports, brochures, proposals, presentations, catalogues and websites. This course will also teach how to revise for wordiness, unnecessary phrases, redundancy, and jargon and the appropriate use of email in an organizational setting. 

Effective Emails, Memos and Letters 

Communicating clearly and concisely in written formats like email, memos, and letters is very important in a workplace setting. Communicating your thoughts, plans and proposals is a highly effective means to advance your ideas and earn the respect of your peers. This course will help you improve using these common business communication vehicles by providing best practices and effective tips and techniques. 

Effective Presentations 

The ability to deliver an effective presentation is critical in most job functions. This introductory-level course helps learners organize, structure and create effective presentations that feature slides as a visual aid. Because many organizations use PowerPoint as a way of communicating information, this course offers advice and guidance on the most effective and persuasive uses of PowerPoint, including best practices on word count, graphics and structure. 

Effective Public Speaking 

Confidence is key to delivering an effective speech or presentation. Delivering an effective presentation can be critical to success at work. This introductory-level course helps you develop the skills needed to become an outstanding and confident public speaker. It reviews the seven stages of public speaking including defining the audience and crafting your central message, all the way to writing, practicing, and delivering your presentation or speech. This course is an essential part of honing the skill of presenting and setting the stage for the boost of confidence to help you succeed. 

Each of these courses can be taken on their own, or as part of the Business Communication Certificate.

Learners must achieve an average test score of at least 70% to meet the minimum successful completion requirement and must successfully complete all courses to earn their certificate.