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Service Updates

 

UPDATE (May 5, 2021): Further information is below about how the recently enhanced Alberta COVID-19 health measures will impact operations at RDC:

For at least the next three weeks: 

  • Labs and shops have been approved to continue face-to-face. At RDC, this means in-person labs can continue, including within the School of Health Sciences and the School of Arts and Sciences. Students enrolled in RDC’s apprenticeship programs can attend in-person shops, while theory will be delivered online only. 
  • Courses within these Schools will move to online delivery only for at least the next three weeks, if they weren’t already being delivered as such
  • Clinical placements, practicums, and field schools are able to continue in-person as currently delivered. Alberta Health Services has committed to continue health-related clinical placements and practicums. Other partner organizations and sponsoring agencies can determine whether students will continue their learning opportunities.
  • RDC's Schools are working through these situations on an individual basis to best support our students’ learning outcomes
  • All courses within RDC’s School of Continuing Education will be delivered in an online format only

UPDATE (May 4, 2021): Tonight, Premier Kenney announced additional public health measures to help curb the spread of COVID-19 across our province.

Among the measures, all course and service delivery at RDC (and all post-secondary institutions) must shift immediately to online delivery only for at least the next three weeks, pending future updates from the Government. 

If you’re enrolled in an in-person class, please don’t come to campus. Instructors will contact students to provide information about courses. 

To contact a staff member in one of RDC's Service departments for online assistance, please view contact information and other details below.  

 

With the COVID-19 pandemic, Red Deer College has made changes to service areas and facilities. 

Please note the details and contact information provided below.

Academic Advising through Schools
Academic Support
Admission, Registration and Information Services
Campus Store and The Pulse
Cashier Services
Centre for Teaching and Learning
Child Care Centre
Counselling Services
Accessibility Services
Flexible Learning
Food Services
Gary W. Harris Canada Games Centre
Health, Safety and Wellness Centre
IT Services
Indigenous Student Services
International Students
Library
Parking
Print Centre
Residence  
Student Connect Centre
Students’ Association of Red Deer College
Testing Services


Academic Advising through Schools

School Academic Advising services will be holding online appointments until further notice. Please see the contact emails below for each School. 

  • School of Arts and Sciences: artscienceinfo [at] rdc [dot] ab [dot] ca
  • School of Creative Arts: creativearts [at] rdc [dot] ab [dot] ca
  • Donald School of Business: dsbinfo [at] rdc [dot] ab [dot] ca
  • School of Education: education [at] rdc [dot] ab [dot] ca
  • School of Health Sciences: healthsciences [at] rdc [dot] ab [dot] ca
  • School of Trades & Technologies: tradesandtechnologies [at] rdc [dot] ab [dot] ca 
  • School of Continuing Education: ce [at] rdc [dot] ab [dot] ca

Monday to Friday | 8:30 am – 4:30 pm

Learn more about Academic Advising.


Academic Support

RDC provides students with a variety of Academic Support, such as tutoring and learning strategies.  

Monday to Friday | 8:30 am – 4:30 pm  

Contact: Website | Email: help_learn [at] rdc [dot] ab [dot] ca | Phone: 403.342.3264


Admission, Registration and Information Services 

Admission, Registration and Information Services are available online and by phone.

Monday to Friday | 8:30 am – 4:30 pm 

Contact: Website | Email: admissions [at] rdc [dot] ab [dot] ca | Phone: 403.342.3400 (toll-free: 1.888.732.4630)


Campus Store and The Pulse

Update May 5, 2021 - After reviewing public health measures relating to retail operations, RDC’s Campus Store will adapt operations as follows:

  • Online purchases are available 24/7 by visiting rdc.ab.ca/campusstore, and items can be shipped to the address you provide at the time of online check-out
  • Curbside pickup is available (details will be provided by Campus Store team members at the time of ordering items) 
  • The Campus Store is open for in-person shopping, to help accommodate anyone who is attending campus for courses or work. The store will continue to adhere to current public health measures limiting the number of people who are permitted in the store at one time
  • New and used textbooks, course packs, ILMs, merchandise, gifts, art and other supplies can be ordered online anytime from RDC’s Campus Store and The Pulse. The Campus Store is pleased to offer RDC face coverings for purchase, too.  

Digital Textbooks: When ordering online, if the textbook says "choice," it will give digital or print options. Not all course materials are currently available in digital format, but the Campus Store is working with publishers to increase the availability of digitalized content. 

Online ordering: Available 24/7  

Members of the Campus Store team are available to answer your questions online, by email or in-person on weekdays (Monday to Friday, 8:30 am to 4:30 pm).  

Contact: Website | Email: 0913mgr [at] follett [dot] com | Phone: 403.342.3245 

You may also find textbooks through the Used Bookstore operated by the Students’ Association of Red Deer College. Please sageneral [at] rdc [dot] ab [dot] ca (email )the SA or contact 403.342.3200 if you have questions.  


Cashier Services 

Cashier Services are available online and by phone. 

Contact: Website | Email: cashier [at] rdc [dot] ab [dot] ca | Phone: 403.342.3400 (toll-free: 1.888.732.4630)


Centre for Teaching and Learning

The Centre for Teaching and Learning is available for online service delivery.  

Monday to Friday | 8:30 am – 4:30 pm 

Contact: Website | Email: ctl [at] rdc [dot] ab [dot] ca | Phone: 403.356.4989  

Connect: Facebook | Twitter  


Child Care Centre

Child care services are available to RDC students, staff, and members of the community, with priority placement given to RDC students. 

Office Hours: Monday to Friday | 8:30 am – 4:30 pm 

Child Care Centre Hours: Monday to Friday | 7:30 am – 5:30 pm  

Contact: Website | Email: childrens [dot] program [at] rdc [dot] ab [dot] ca | Phone: 403.357.3600 


Counselling Services

RDC’s Counsellors continue to offer virtual (video or phone) appointments for students.  

There are a variety of Counselling Services available at the College. Staff biographies, appointment bookings, a calendar of events, and many more resources can be viewed online.

Virtual counselling: Monday to Friday | 8:30 am – 4:30 pm 

In-person counselling: Monday to Friday | 9:30 am – 3:30 pm 

Walk-in counselling: Wednesday | 11:00 am – 7:00 pm (tentative) 

Contact: Website | Email: counselling [at] rdc [dot] ab [dot] ca | Phone: 403.343.4064 

Connect: Facebook | Instagram


Accessibility Services

Please review the various services available from RDC's Accessibility Services department. 
 
Monday to Friday | 8:30 am – 4:30 pm  

Contact: Website | Email: accessibility [at] rdc [dot] ab [dot] ca | Phone: 403.357.3629 


Flexible Learning

The Flexible Learning Office is available for online service delivery.  

Monday to Friday | 8:30 am – 4:30 pm 

Contact: Website | Email: flexible [dot] learning [at] rdc [dot] ab [dot] ca  

Connect: Facebook 


Food Services

Limited food services will be available on campus: 

UPDATE: May 5, 2021

  • FarSide Grill: Monday to Friday | 8:00 am – 1:30 pm
    • In continued compliance with current public health measures, the FarSide Bar & Grill offers take-out orders only, until further notice
  • Vending machines are available throughout RDC's Main Building and in the Gary W. Harris Canada Games Centre 

Individuals who attend campus for labs, shops, or work, must eat by themselves, and adhere to all RDC and AHS protocols, and signage posted. 

Contact: Website | Email: sageneral [at] rdc [dot] ab [dot] ca | Phone: 403.342.3200 


Gary W. Harris Canada Games Centre 

Update: June 11, 2021

RDC continues to monitor and adapt our operations in response to COVID-19, following current public health measures

Effective June 14, 2021, the Collicutt Performance Fitness Zone, Border Paving Running Track, and Larkaun Homes Squash Courts will be open for public access. 

Additionally: 

  • Drop-in activities are available  
  • Appointments are not necessary. Guests will be served on a first come, first serve basis up to one-third capacity (48 people) 
  • Members will have access to lockers and showers
  • Individuals must remain three metres apart
  • Masks may be removed while exercising, but they must be put back on when moving from one piece of equipment (and area) to another

Collicutt Performance Fitness Zone Hours:

Monday to Friday: 6 am to 8 pm
Saturday and Sunday: 8 am to 4 pm

Please note, on July 1, the hours of operation are: 11 am to 5 pm. The facility will be closed on July 19 and 20.

Contact: Website | Email: sandra [dot] liberty [at] rdc [dot] ab [dot] ca | Phone: 403.342.3361 

Connect: Facebook | Instagram 

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Health, Safety and Wellness Centre

RDC's Health, Safety and Wellness Centre is open to offer support to members of the College community. To make an appointment, call 403.342.3427 or health [dot] safety [at] rdc [dot] ab [dot] ca (email) the Health, Safety and Wellness Centre.

If you’re experiencing an injury that requires immediate attention, please visit the Health, Safety and Wellness Centre in-person, located in Room 901. Please, do not visit our office, or attend campus at all, if you are ill. 

If RDC students, faculty and staff suspect they have COVID-19, have had a close contact with someone who has tested positive, or if they have tested positive for the illness, you are asked to complete the COVID-19 Report

Find more information on COVID-19 Illness Reporting Procedures. 

Monday to Friday | 8:30 am – 4:30 pm 

Contact: Website | Email: health [dot] safety [at] rdc [dot] ab [dot] ca | Phone: 403.342.3427 


IT Services

IT Services team members are available to assist students and employees remotely, and, where necessary, in-person by appointment.  

Online self-service is available 24/7 through IT Services' online portal. Limited in-person support is available in the Library

Monday to Friday | 8:00 am – 4:30 pm 

Contact: Website | Email: servicedesk [at] rdc [dot] ab [dot] ca | Phone: 403.342.3580 


Indigenous Student Services

Indigenous Student Services is offering in-person and online services. To book an appointment, call 403.357.3672 or talitha [dot] klym [at] rdc [dot] ab [dot] ca (email)

Online support: Monday to Friday | 8:30 am – 4:30 pm 

In-person support: Mondays and Wednesdays | 9:30 am – 2:30 pm 

Contact: Website | Email: indigenous [dot] services [at] rdc [dot] ab [dot] ca | Phone: 403.342.3284 

Connect: Facebook  


International Students

RDC’s International team is dedicated to supporting our prospective and current international students. We provide assistance in determining which RDC program is right for you, guidance on the international application and admissions process, and help you prepare to learn, live, and thrive in the central Alberta community. All international students are welcome to contact us at anytime if you have any questions related to your experience at RDC. 

Monday to Friday | 8:30 am – 4:30 pm 

Contact: Website | Email: international [at] rdc [dot] ab [dot] ca | Phone: +1.403.356.4941 

Connect: Facebook | Instagram 


Library

UPDATE June 10, 2021:

The Library is open in-person and online.

Check out our current hours

Library Services by Appointment

All Library appointment-based services are available by booking online. This includes appointments with:

  • Writing Tutor
  • ESL Tutor
  • Math Tutor (online drop-in through Blackboard)
  • Learning Skills Strategist
  • Accessibility Coordinator
  • Accessibility Consultant
  • Librarian

Access to Library Materials

RDC Library’s electronic collection is available 24/7, using your barcode and PIN. If you need help, ask us.

Students, faculty, and staff can access RDC Library’s physical collection, NEOS Library collections, and Interlibrary Loans. Learn more.

Contact: Website | Email: rdclibrary [at] rdc [dot] ab [dot] ca | Chat  

Connect: Facebook | Instagram | Twitter 

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Parking  

Parking is free for students, faculty, staff and guests for the 2020/2021 academic year. Residence parking fees are also waived. Please note that Lot B, Lot N and Lot R will be closed for the coming months. The parking and entrances map shows the open lots and entrances that you can access on campus this term.  


Print Centre

Place your print orders by printcentre [at] rdc [dot] ab [dot] ca (email) (students) or online (employees). Pickup orders in-person or by pre-arranged curbside pickup in Parking Lot C, north of Library.  

Payments methods accepted: cash, debit, or credit card.  

Monday to Friday | 8:30 am – 4:30 pm 

Curbside pickup: Monday to Friday | 9:00 am – 3:30 pm 

Contact: Website | Email: printcentre [at] rdc [dot] ab [dot] ca | Phone: 403.342.3302 


Residence

Residence is open and still accepting students for Winter 2021 term. Residence has implemented a series of precautions following provincial guidance to help create a safe community within Residence on RDC's main campus.  

If you want to live in Residence this winter let us know! We can help create a move-in time and date that will suite your individual needs throughout the term. Requests to move-in this fall will be based on availability.  

At this time, Residence programming and events is taking place virtually. We know this is a big change from what you might be used to in Residence, but we remain committed to help create a safe and fun experience while you reside on campus. 

We are constantly evaluating our COVID-19 precautions to help create a safe environment and help to prevent the possible spread of COVID-19 on campus and in Residence. We will notify our students in Residence if changes are made to ease precautions or, if warranted, we add new precautions for the health and safety of our community.  

Monday to Friday | 8:00 am – 4:00 pm  
 
Contact: Website | Email: residence [at] rdc [dot] ab [dot] ca | Phone: 403.342.3257 

Connect: Facebook | Instagram  

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Student Connect Centre (Student Funding, Awards, Records and Advising)

The Student Connect Centre is offering services online or by phone. To book an  appointment contact the Student Connect Centre online, or by phone or email.  

//outlook [dot] office365 [dot] com/owa/calendar/RedDeerCollegeStudentConnectCentre1 [at] rdc [dot] ab [dot] ca/bookings/" target="_blank">Book an appointment | Email: studentconnect [at] rdc [dot] ab [dot] ca | Phone: 403.342.3254 


Students' Association of Red Deer College

UPDATE: May 5, 2021

RDC’s Students’ Association (SA) offers a variety of services from Monday to Friday, 10:00 am - 2:00 pm by appointment only. 

The FarSide Grill is open Monday to Friday from 8:00 am – 1:30 pm for take-out only, following current public health measures. 

The Loft, which is located just inside the main doors of RDC's main campus, remains closed until further notice.
 
If you're experiencing financial challenges or looking for mental health resources and other details about SA services, visit the SA website

Contact: Website | 403.342.3200

Email:

  • Academic supports & other student challenges: savpa [at] rdc [dot] ab [dot] ca
  • Health & dental: sahealthplan [at] rdc [dot] ab [dot] ca
  • General inquiries: sageneral [at] rdc [dot] ab [dot] ca  

Connect: Facebook | Instagram | Twitter  


Testing Services

RDC's Testing Services are currently available online, by phone or email

Monday to Friday | 8:30 am to 4:30 pm

RDC Entrance and Placement Testing is available online.

CBAT Apprenticeship Testing is facilitated online, with students continuing to complete their testing remotely, as per the directions provided by the instructor of each program. 

Testing Services Drop-In/Make-Up Testing service offering are suspended, until further notice. 

Exam AccommodationsStudents with approved exam accommodations can book accommodated exams in Access+.

Testing Services is committed to assisting students and instructors, and appreciates everyone's understanding and patience during this time.

Call 403.342.3292 | Email: test [dot] centre [at] rdc [dot] ab [dot] ca | Testing Services webpage

External Testing:

External testing is available on a limited basis.

Contact Tracy Wilson, Test Centre Coordinator. Email Tracy [dot] Wilson2 [at] rdc [dot] ab [dot] ca for information or questions you may have about external testing services.  
 

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Contact Us

RDC Inquiries

Mon-Fri 8:30 am - 4:30 pm
Main Phone: 403.342.3400
Toll-free: 1.888.732.4630 (in Canada only)
Email: inquire [at] rdc [dot] ab [dot] ca


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